Use your own FTP software and enter the following FTP address:
ftp://94.211.16.75
Use the login information that you received from us.

OR

Go to the FTP server: ftp://94.211.16.75
Log in with the user name and password that you received from us.
Open the page in Windows Explorer or My Computer.
Download/upload the file by copying and pasting from this window on to your desktop.